Booking and Cancellation Policies
Effective date: September 29, 2021
Payment Policies
The credit or debit card on file may be used to furnish payment for your final balance prior to your departure. If no active card is on file, charters can be forfeited for failure to administer payment prior to departure. The debit card on file may be used to collect any outstanding balances owed if charterer is a “no show” or fails to provision payment in full outside of any of the cancelation policy period windows.
You must bring the active card used to furnish booking payment as well as your matching ID for verification by staff the day of your charter upon boarding your charter vessel.
- Payment is required to be made in full 48 hours prior to your departure date. Failure to pay your balance in full 48 hours prior to your departure date will result in cancelation of the charter and forfeiture of the deposit.
- We do not accept spilt payments from multiple parties credit cards or from multiple cards from the same person. All credit card payments must be from 1 primary charter guest on 1 credit card only.
- We do not accept virtual credit cards that do not display card information. Card number, expiration date, CVC cumber and the name of the authorized card holder must be displayed on the card used and brought in person the day of the charter to board.
We do not accept pre-paid credit cards. - Some yachts may require an additional damage security deposit. If no damages occur during your charter from yourself or your guests, the security deposit is fully refundable after verification by charter staff that no damage to vessel, its toys or systems has occurred.
Rescheduling
All payments received and cleared may be reapplied at no additional cost with complementary rescheduling of charter departure time or date if hazardous weather conditions exist at time of charter.
You may cancel up to 48 hours prior to your charter. Written notice is required (email is acceptable). If you cancel prior to 48 hours before your charter departure time, payments received will be returned minus a 10% merchant processing and administrative fee. If canceled less than 48 hours prior to your departure time, any payments received are non refundable and total charter fee will be charged and is non refundable unless certain conditions apply. For the list of day charter hazardous weather and other cancelable conditions please read below. All catering orders are non-refundable.
Payments received for yacht charter bookings or add-on packages are applied to administrative tasks, the reservation of vessels, hiring of elected crew, water toys, equipment, provisioning and other yacht charter associated activities. Your deposit removes the yacht from inventory and prevents it from being booked by other clients. All payments made are non refundable with exception to day charter hazardous weather, cancellable conditions or the above hourly advance written notice.
Cancellation Policies
Fourth of July, New Years Eve and New Years Day Cancellation Policies
All payments made, with exception to catering, are refundable if written notice (email is acceptable) to cancel is given within 7 days of departure time. Refund is subject to a merchant processing and administrative fee of 10% of amount paid. If reservation is cancelled less than 7 days from departure time, all payments made are nonrefundable with exception to day charter hazardous weather and below listed cancellable conditions. Charter modifications or changes to reservations may be requested by charterer if more than 72 hours from departure time. Catering payments must be made in full and are non-refundable.
Day Charter Hazardous Weather Conditions
- Hazardous weather conditions must exist at time of departure.
- Storms falling into the categories of all the below conditions that have their epicenter passing within 5 miles of Miami.
- Named storms effecting Miami local inland waters.
- Storms that are labeled “hazardous” and forecasted to last more than 4 hours in duration effecting Miami local inland waters.
- Craft advisories issued for Miami local inland waters with winds exceeding 30 mph and or wave swells beyond 3 feet in height.
Other Cancellable Conditions
“Unforeseen circumstances” (i.e. death in immediate family, hospitalization). Medical proof via certificate or doctors report is required for return of deposit.
Non Cancellable Conditions
Scattered showers, overcast conditions or a forecasted “chance of rain” are not considered cancellable weather conditions. News stories or media coverage that highlight a current event or sensationalize local developments with weather, tourism risks, medical risks, or other travel related “warnings” that are not official state or federal restrictions to travel are not considered cancellable conditions.
Refund Processing Fees
In the event that day charter hazardous weather conditions exist and rescheduling is not a possibility, payments made will be returned minus the merchant processing and administrative fee of 10% of amount paid.
Minimum Gratuity Requirements
Charterer agrees to a minimum of 15% gratuity of vessel charter retail price for vessel crewing personnel.
Unforeseen Unavailability of Vessel Inventory
In the event a charter vessel is sold, damaged or otherwise inoperable Emocean Boats LLC will attempt to find a comparable replacement option for fulfillment of charterers booking. However if such a vessel is unavailable or unattainable, Emocean Boats LLC reserves the right to cancel charterers booking and furnish a full refund of any money or deposit paid back to charterer.
Pricing and Availability Disclaimer
Pricing and availability is based on first come first served basis. Holiday pricing may vary from listed base charter pricing. Any quoted price is valid for 24hrs and subject to fluctuation with market and demand thereafter. Listed base charter price does not include sales tax or crew gratuity. All yachts are available for general booking until a deposit is placed upon a yacht for a specific date and departure. Pricing is based off of local Miami inland idle speed cruising. Long distance charters or fast speed crusing beyond Miami may be subject to additional fuel costs.
Changes to the Booking and Cancellation Policies
We may update Our Booking and Cancellation Policies from time to time. We will notify You of any changes by posting the new Booking and Cancellation Policies on this page. The “Last updated” date at the top of this page will be adjusted accordingly.
You are advised to review the Booking and Cancellation Policies periodically for any changes. Changes to the Booking and Cancellation Policies are effective when they are posted on this page.